Building Services FAQ

Couldn’t I just make a model myself?
Of course you can. However, unless you are a regular scale modeller, your results will most likely disappoint you. Like all creative things, scale modelling takes time to learn and time to acquire the skills and tools needed to produce a high quality finish. Scale Kustoms have been building model cars for almost a decade and have mastered the techniques it takes to produce high quality model cars.

So why should Scale Kustoms build my model?
At Scale Kustoms, we’re as passionate about our models as you are about your car. And if there’s one thing we love more than building scale model cars, it’s the challenge of making a plastic kit look exactly like the real thing. Having some OCD is a mandatory requirement for model building, and we have it in spades. We’ve been known to strip a model back over 5 times to make sure the paint work is 100% perfect.

How long will it take to build my scale model?
At least four (4) weeks. There are several factors that determine how long a build takes. Everything from actually finding a kit and getting it shipped to Australia, to construction and painting, as well as the level of detail you’re after all effect how long you will need to wait. On average, models are completed within about 6 weeks after starting, which represents anywhere from 40 to 60 hours of hands-on work.

Why does it cost so much to get a scale model made?
Modelling is an expensive hobby in Australia. The deposit covers most of the purchase cost of the base kit, paints and primers and other products specific to your build. A small amount of the cost goes towards “expense items” like glue and sandpaper, and then there’s an amount for labour. With the average build requiring over 40 hours of work, the amount for labour comes to around $3 per hour (In Australia the adult hourly wage is over $20 per hour!)

Can I use an instalment plan to buy my model?
Of course! Once you’re happy to go ahead with the build, you’ll be sent a PayPal invoice. Work doesn’t start on your model until you pay the deposit, so you should pay that as soon as you can. PayPal invoices can be paid in instalments, so go right ahead and pay what you can when you can. The model won’t be dispatched until it’s paid for in full, so even if you can’t pay by the due date, that’s fine.

Why do I have to pay a deposit, and why is it so high?
The deposit is used to purchase physical materials for your scale model. Everything from the base kit itself to paints and perhaps some special supplies specific to your build. Given the cost of those items, we require a deposit to allow us to source those items.

Is my deposit refundable?
Generally, no. This is because your deposit is used to purchase specific items for you. If you simply change your mind, your deposit is not refundable.

How strong is the model when it’s built?
It’s important to remember that model kits are essentially a children’s construction toy. They are made of plastic and held together with glue, so if you drop it, it will probably break. If you handle the model with care, perhaps treating it like it was a glass of your favourite drink, you’ll be fine.

Won’t the model get damaged when you ship it to me?
Usually not. The models are placed in a box and protected with shredded paper. This allows them some cushioning if they are bumped during transit, while holding them safely. But of course, we can never underestimate the ability of our postal services to damage even the strongest, best packed items. Unfortunately, Scale Kustoms cannot offer refunds or compensation for damage caused by Australia Post.

How do I look after my model?
The best way is to keep it in a display case. If you don’t want to purchase a package that includes one, you can add one to your package for a fee. The case will keep it safe from being bumped, and keep it dust and fingerprint free. The case also allows you to safely transport your model anywhere you’re taking the real thing. Whether that’s to a show, display or just going for a drive. Your model will come with a lint-free “lens cloth”. Each time you handle your model, you should wipe it down with the cloth to keep the fingerprints away, and keep your paintwork spotless and shiny.